We want you to be completely satisfied with your purchase from OnlyDallas. If for any reason you are not satisfied, we offer a 30-day return policy beginning from the date your order is delivered.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

It must be unused, undamaged, and in the same condition as when you received it.

It must be returned in its original packaging with all original tags, labels, accessories, and included materials.

Please note that we do not accept returns for custom-made items. This includes products that have been made to order, personalized, or specially manufactured according to individual specifications. Because these products are prepared specifically for you, they generally cannot be restocked or resold.

How to Start a Return

To begin a return, please contact us at support@onlydalas.com. Include your order details along with relevant information about the item you would like to return. Our support team will provide the necessary return instructions and explain the next steps.

Return Shipping Costs

Customer Responsibility: No return shipping costs — eligible returns are free of charge.

Our Responsibility: OnlyDallas covers applicable shipping and return costs for eligible returns, helping provide a convenient shopping experience.

Exchanges

We do not offer direct exchanges for different products. However, if your item arrives damaged or defective, we will be happy to assist with an exchange for the same item, subject to availability.

If you would prefer a different product or size and your original item qualifies for a return, we recommend returning the original item and placing a new order for the product you prefer.

Refunds

Once we receive your returned item and confirm that it meets all applicable return requirements, we will issue the refund to your original payment method.

Please allow up to 10 business days for the refund to appear in your account after it has been processed.

Rejected Returns

If a returned item does not meet our eligibility requirements, such as being used, damaged, incomplete, or returned without its original packaging, the return may be rejected.

In such cases, the item may be returned to you, and a refund will not be issued.

Lost or Stolen Packages

OnlyDallas is not responsible for packages that are confirmed as delivered to the shipping address provided at checkout.

If your package appears to be lost or stolen, please contact us as soon as possible. We will be happy to assist you and, where applicable, help you contact or file a claim with the relevant shipping carrier.

Need Help?

We are here to assist you with questions or concerns regarding returns, refunds, or your order:

Business Name: OnlyDallas

Business Email: support@onlydalas.com

Phone: +1 510 488 5750

Business Hours: 9:00 AM – 5:00 PM (United States Time) | Monday – Friday

Address: 1412 Main St, Dallas, TX 75201, United States